Refunds & Returns Policy
Clear guidelines for your peace of mind with Autokorrekt Automotive
Important Notice
All Liqui Moly products sold by Autokorrekt Automotive are 100% brand new, factory-sealed, and non-refundable once purchased. Please read this policy carefully before making a purchase.
No Refunds Policy
Due to the nature of automotive lubricants and chemicals, ALL SALES ARE FINAL. We do not offer refunds, returns, or exchanges for any Liqui Moly products once the order has been placed and processed.
Key Points:
- All products are sold as 100% brand new and factory-sealed
- Products cannot be resold once the seal is broken for hygiene and safety reasons
- Automotive chemicals have specific storage and handling requirements
- We cannot accept returns of products that have been opened or used
Product Quality Assurance
We guarantee that all Liqui Moly products sold through Autokorrekt Automotive meet the highest standards of quality and authenticity.
100% Authentic
Genuine Liqui Moly products sourced directly from authorized distributors
Factory Sealed
Original packaging with manufacturer seals intact
Fresh Stock
Products with current manufacturing dates and optimal shelf life
Properly Stored
Maintained in climate-controlled environments as per manufacturer specifications
Damaged or Defective Products
While we take utmost care in packaging and delivery, in the rare event you receive a damaged or defective product, please follow these steps:
Step 1: Immediate Inspection
Inspect the product immediately upon delivery. Check for any visible damage to packaging or seals.
Step 2: Report to Delivery Personnel
Report any visible damage to the delivery personnel at the time of receipt. Get their acknowledgment if possible.
Step 3: Contact Us Promptly
Contact us within 24 hours of delivery with clear photographic evidence of the damage or defect.
Step 4: Inspection & Resolution
We will arrange for inspection and potential replacement of genuinely defective items.
Important Note: This policy applies only to manufacturing defects and does not cover products damaged due to:
- Improper use or application
- Incorrect storage after delivery
- Damage caused by customer handling
- Products used after the expiration date
Order Cancellations
Cancellation Window
Order cancellations are only possible if requested within 1 hour of order placement and before the order has been processed for shipping.
Once an order enters the shipping process, it cannot be cancelled.
How to Request Cancellation:
- Contact us immediately via WhatsApp at +234 807 518 1541
- Provide your order number and customer details
- Request cancellation within the 1-hour window
- Wait for confirmation from our team
Customer Responsibilities
Before Purchase
Verify Compatibility
Confirm product compatibility with your vehicle's make, model, and year
Check Specifications
Confirm the correct viscosity grade and manufacturer specifications
Read Descriptions
Carefully review product descriptions and technical specifications
Seek Advice
Contact us for technical advice if unsure about product selection
After Purchase
Proper Storage
Store products in cool, dry places away from direct sunlight and heat sources
Follow Instructions
Follow manufacturer's usage instructions and recommended application methods
Check Expiry Dates
Use products before their expiration dates for optimal performance
Responsible Disposal
Dispose of packaging and used products in an environmentally responsible manner
Technical Support & Consultation
We provide free technical consultation to help you choose the right products for your vehicle. Our experts are available to answer your questions before purchase.
What We Can Help With:
- Product recommendations
- Technical specifications
- Application guidance
- Compatibility checks
Legal Compliance
This No Refunds Policy is in compliance with Nigerian consumer protection laws regarding the sale of sealed automotive chemicals and lubricants, which are considered final sale items due to their specialized nature and potential health and safety concerns.
Applicable Regulations:
- Federal Competition and Consumer Protection Act (FCCPA)
- Standards Organisation of Nigeria (SON) Regulations
- Automotive Chemical Products Safety Guidelines
Your Agreement
By purchasing from Autokorrekt Automotive, you acknowledge that you have:
- Read and understood this No Refunds Policy in its entirety
- Verified product compatibility before purchase
- Agreed to the terms and conditions outlined herein
"All sales are final. No refunds or returns on opened products."
Policy Acknowledgment Required
Before proceeding with any purchase from Autokorrekt Automotive, you must read and understand this Refunds & Returns Policy. If you have any questions or require clarification, please contact our customer support team.
Need Clarification?
Contact our customer support team for any questions about this policy
Autokorrekt Automotive Enterprises | Port Harcourt, Nigeria
Support Hours: Monday - Saturday, 8:00 AM - 6:00 PM